Refund & Download Support Policy

Because digital files cannot be returned, we generally do not offer change-of-mind refunds after successful delivery. However, contact tintaishaskids@gmail.com within 14 days of purchase if:

• You were charged twice for the same purchase by mistake.
• You received the wrong file.
• The file is corrupted, incomplete, or materially different from its description.
• You cannot access your purchased download.

Include your order reference or checkout email and a description of the issue. Never send full card details — we never need them and never see them. We will review the issue and provide the correct file, restore access, or issue an appropriate refund if we cannot resolve it. A duplicate charge confirmed as an error will be refunded.

Approved refunds return to the original payment method. Processing time depends on the payment provider (Stripe) and your bank — typically 5–10 business days after the refund is issued.